Frequently Asked Questions
Where Do You Ship From?
All orders are packed and shipped from our facility in Mississauga, Ontario in Canada! We take extra care to ensure your candy arrives fresh and delicious!
Do You Ship Internationally?
At this time, we only ship within North America. Stay tuned—we're working on expanding!
How Long Does Shipping Take?
We aim to process all orders within 2–5 business days. Processing times vary based on order demand! Approximate shipping times: Canada: 2–7 business days, USA: 5–15 business days Need it faster? Choose an express shipping option at checkout!
Do You Offer Local Pick Up?
Yes! Local pickup is available at checkout. You'll receive an email once your order is ready to confirm a pickup date/time—usually within 24 hours.
What if My Candy Arrives Damaged or Melted?
We do our best to package every order with care, using protective materials to minimize damage during transit. However, perishable and fragile items such as candy, chocolate, and specialty snacks may be sensitive to heat, cold, or rough handling during shipping. Because of the nature of these items, we do not offer returns, refunds, or replacements for fragile and meltable food items. For any other questions regarding your shipment please contact us within 48 hours of delivery at info.astrosnacks@gmail.com. Please include photos and your order number—we’ve got you!
Are Your Products Allergen Friendly?
Some of our products may contain or come into contact with allergens like nuts, dairy, gluten, or soy. Each product listing includes an ingredient and allergen warning section—please read carefully before ordering.
Do You Offer Wholesale or Bulk Orders?
Yes! We offer bulk pricing and wholesale accounts for events, retailers, and resellers. Fill out our Wholesale Inquiry Form or email us at info.astrosnacks@gmail.com for more info.
Do you Take Custom and Corporate Orders?
Yes! We love creating custom candy kits, party favours, and event bundles. Send us a message with your vision and we'll make it happen.